TPP SystmOne Training – Search Functions – How to Create a Search
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Welcome
Welcome to the Induction Programme for Care Coordinators
The programme has information exploring: PCNS – What they are and the history of them, CCGs, the Care Coordinator role and how it fits into Primary Care also information regarding potential training courses
Completing Scheduled Tasks
Creating & Sending Notices
Searching & Viewing Documents
Reviewing & Re-uploading Pre-existing Documents
The PCN Leadership Development toolkit developed by Shared Service Architecture Ltd in partnership with PCSA
The toolkit has resources to support the 6 modules underpinning the PCN Leadership Development Programme for your PCN.
Meet the experts for the PCN Leadership Development Programme:
The cofounder of Shared Service Architecture Ltd (SSA). He has authored six books on collaborative leadership and shared services. He has taught over 1100 senior personnel from across the public and private sectors in the skills to manage in-house shared service projects. Manny has advised numerous public sector organisations on how to build their collaborative advantage working across health and social care, local government, further and higher education, LEPs, housing associations, police and fire services. He is a visiting lecturer University of Derby on collaborative working, a Collaborative Transformation Architect (CTArcf), a Fellow of the Royal Society of Arts and a member of the Institute of Directors.
The Business Development Director of Shared Service Architecture Ltd. Magda is a recognized CTPrac™ (Collaborative Transformation Practitioner™), highly experienced in developing multi-agency/ multi-disciplinary transformations and implementing collaborative working solutions across the public sector. She has extensive experience supporting the co-design and co-delivery of facilitative sessions and training programmes, providing strategic leaders with ‘safe spaces’ where they can build trust, articulate their strategic vision and build consensus on how they lead change and transformations in a collaborative manner, be it within their organisation, inter-organisationally or at system-level. Magda is a visiting lecturer at the University of Derby on Multi-disciplinary Teams Working and is also accredited as an Executive Coach.
Below we outline the modules of the PCN Leadership Development Programme.
Module 1
The PCN Ethos
Exploring the ethos underpinning the PCN and how it will shape your role
Module 2
A collaborative approach to PCN Leadership
Building your confidences as a collaborative and facilitative team member within a PCN context
Module 3
Scoping the PCN Projects
Equipping you with the skills and know-how to scope PCN initiatives and facilitate the development of practical problem solving
Module 4
Facilitating innovation and change
Equipping you with the skills, tools, and techniques to successfully facilitate innovation through collaboration across the PCN
Module 5
Building high performing PCN Teams
Supporting you in the establishment of trusted, high performing multi-disciplinary/multi-agency teams across the PCN
Module 6
Overcoming the challenges
Building your own personal resilience in the face of barriers to change
You will have access to various resources (including reports, tools, templates, techniques and further reading) that are underpinning the modules’ content and that will help you play your part in shaping and contributing to successful PCN working.
You will find these resources for each modules below:
These help videos have been created to support Health Care Professionals within the Primary Care Setting, effectively using Ardens within Systmone including:
Diabetic Asthma & COPD Reviews
How to undertake a diabetic review with a patient using the Ardens template. This will include where to find the templates and how to complete them. It will also go through how to ensure all QOF criteria is completed in order to fulfil our contractual requirements. A brief overview of the template and where key information can be found, such as prescribing information based on NICE guidelines.
Sore throat
How to undertake a throat assessment using the Ardens Sore Throat template. This will include how to navigate the template. How to assess throats using the CENTOR and and FeverPAIN score systems and then using the score of these assessment tools to inform course of treatment. It will show you how to prescribe from the template.
UTI
How to undertake a UTI assessment using the Ardens Lower UTI template. This will include how to navigate the template. How to assess for a UTI using the key symptoms of presentation and then using these to inform course of treatment. It will show you how to prescribe from the template.
Quick Throat Assessment
COPD Review Using Arden’s
Basic Diabetes Review - Arden’s
Basic Asthma Review Ardens
Quick QOF Review Using Arden’s
Quick UTI Assessment - Ardens
Using the F12 Function
Clinical Pharmacist e-Consult - Ardens
Pharmacy Tech e-Consult - Ardens
The PCN Leadership Development toolkit developed by Shared Service Architecture Ltd in partnership with PCSA
The toolkit has resources to support the 3 modules exploring: how to provide effective partnership, community, and place leadership across your PCN, how to build powerful partnerships and how best to deliver sustainable and transformational change through effective multi-disciplinary team working.
The eLearning Programme on PCN Leadership Development will support you to be successful team player and building your confidence as a collaborative leader, by:
- Having a deeper appreciation of your own leadership style and approach, using reflective practice, peer challenge, psychometric profiling (MBTI), leadership styles and approaches.
- Discovering how to bring out the ‘best of yourself’ when addressing the real challenges and opportunities the PCN presents.
- Learning how to use your influencing skills to engage and enthuse other stakeholders across and outside the PCN.
- Sharpen your facilitative leadership skills, creating safe spaces for partners and team members to engage, have the ‘right conversations’, build trusted relationships, and help accelerate the maturity of their PCNs.
- Explore how to mobilise Multi-Disciplinary Teams (MDTs) so that they can collaborate and innovate on ‘patient-centred’ whole systems of care rather than within single organisations.
Meet the experts for the PCN Leadership Development Programme:
The cofounder of Shared Service Architecture Ltd (SSA). He has authored six books on collaborative leadership and shared services. He has taught over 1100 senior personnel from across the public and private sectors in the skills to manage in-house shared service projects. Manny has advised numerous public sector organisations on how to build their collaborative advantage working across health and social care, local government, further and higher education, LEPs, housing associations, police and fire services. He is a visiting lecturer University of Derby on collaborative working, a Collaborative Transformation Architect (CTArcf), a Fellow of the Royal Society of Arts and a member of the Institute of Directors.
The Business Development Director of Shared Service Architecture Ltd. Magda is a recognized CTPrac™ (Collaborative Transformation Practitioner™), highly experienced in developing multi-agency/ multi-disciplinary transformations and implementing collaborative working solutions across the public sector. She has extensive experience supporting the co-design and co-delivery of facilitative sessions and training programmes, providing strategic leaders with ‘safe spaces’ where they can build trust, articulate their strategic vision and build consensus on how they lead change and transformations in a collaborative manner, be it within their organisation, inter-organisationally or at system-level. Magda is a visiting lecturer at the University of Derby on Multi-disciplinary Teams Working and is also accredited as an Executive Coach.
Module 1
You as a PCN Leader
Module 1 develops your understanding of the types of leadership required for successful PCN working, providing you with a better understanding of your own leadership style that is true to your authentic self, with an enhanced self-awareness around your own personality preferences and a deeper appreciation of others’ preferences. You will also learn how to effectively lead beyond departmental and organisational boundaries and explore how best to bring your leadership to bear on the issues and challenges facing the PCNs, whilst developing new insights into how to build trusting relationships, across professional disciplines, between teams and with the wider health and social care system.
Module 2
Building successful Primary Care Networks
Module 2 looks at the building blocks for PCN working from the partnership perspective and it will provide you with a deeper appreciation as to why partnerships sometimes fail, how to overcome the barriers, and the foundations needed to help establish common purpose, trust, leadership buy-in from the outset and how to build more effective relationships across your PCN and beyond. You will learn how to forge successful multi-disciplinary teams operating across your PCN.
Module 3
Making change and innovation happen across your PCN
Module 3 focuses on how to lead change and innovation across your PCN, and it provides you with a deeper appreciation of why good governance underpinned by shared values, culture, systems, and processes is important but not enough, and that the key ingredient for effective partnerships is collaborative people (the change agents) willing to facilitate and make change happen. Module 3 will also build your confidence in using problems solving techniques to help cement the adoption of approach to innovation and change, and it will allow you to explore your own innovation styles and preferences.
You will have access to various resources (including reports, tools, templates, techniques and further reading) that are underpinning the modules’ content and that will help you play your part in shaping and contributing to successful PCN working.
You will find these resources for each modules below:
Dr Andy Ward, Clinical Lead of PCSA Online introduces:
Topic 1
What is Chronic Kidney Disease
Topic 2
Diagnosis of Chronic Kidney Disease
Topic 3
Initial Management of Chronic Kidney Disease
Topic 4
Ongoing Management of Chronic Kidney Disease
In this course you will learn:
- About the impact of lipids on cardiovascular health
- The main causes of raised lipid levels
- Techniques to enable you to explain cardiovascular risk to patients
- The treatment options for high lipids
- The impact of lifestyle modification on lipid levels
Please complete the pre-course quiz before moving on.
The PCN Leadership Development Programme developed by PCSA in partnership with Shared Service Architecture Ltd.
The programme has 3 modules exploring: how to provide effective partnership, community, and place leadership across your PCN, how to build powerful partnerships and how best to deliver sustainable and transformational change through effective multi-disciplinary team working.
This welcome section is an essential first stop, as in here you will find out about what to expect from the course and from this learning environment. You can then work through each of the units of each Module as you complete the course.
The eLearning Programme on PCN Leadership Development will support you to be successful team player and building your confidence as a collaborative leader, by:
- Having a deeper appreciation of your own leadership style and approach, using reflective practice, peer challenge, psychometric profiling (MBTI), leadership styles and approaches.
- Discovering how to bring out the ‘best of yourself’ when addressing the real challenges and opportunities the PCN presents.
- Learning how to use your influencing skills to engage and enthuse other stakeholders across and outside the PCN.
- Sharpen your facilitative leadership skills, creating safe spaces for partners and team members to engage, have the ‘right conversations’, build trusted relationships, and help accelerate the maturity of their PCNs.
- Explore how to mobilise Multi-Disciplinary Teams (MDTs) so that they can collaborate and innovate on ‘patient-centred’ whole systems of care rather than within single organisations.
Meet the experts for the PCN Leadership Development Programme:
The cofounder of Shared Service Architecture Ltd (SSA). He has authored six books on collaborative leadership and shared services. He has taught over 1100 senior personnel from across the public and private sectors in the skills to manage in-house shared service projects. Manny has advised numerous public sector organisations on how to build their collaborative advantage working across health and social care, local government, further and higher education, LEPs, housing associations, police and fire services. He is a visiting lecturer University of Derby on collaborative working, a Collaborative Transformation Architect (CTArcf), a Fellow of the Royal Society of Arts and a member of the Institute of Directors.
The Business Development Director of Shared Service Architecture Ltd. Magda is a recognized CTPrac™ (Collaborative Transformation Practitioner™), highly experienced in developing multi-agency/ multi-disciplinary transformations and implementing collaborative working solutions across the public sector. She has extensive experience supporting the co-design and co-delivery of facilitative sessions and training programmes, providing strategic leaders with ‘safe spaces’ where they can build trust, articulate their strategic vision and build consensus on how they lead change and transformations in a collaborative manner, be it within their organisation, inter-organisationally or at system-level. Magda is a visiting lecturer at the University of Derby on Multi-disciplinary Teams Working and is also accredited as an Executive Coach.
Module 1
You as a PCN Leader
Module 1 develops your understanding of the types of leadership required for successful PCN working, providing you with a better understanding of your own leadership style that is true to your authentic self, with an enhanced self-awareness around your own personality preferences and a deeper appreciation of others’ preferences. You will also learn how to effectively lead beyond departmental and organisational boundaries and explore how best to bring your leadership to bear on the issues and challenges facing the PCNs, whilst developing new insights into how to build trusting relationships, across professional disciplines, between teams and with the wider health and social care system.
Module 2
Building successful Primary Care Networks
Module 2 looks at the building blocks for PCN working from the partnership perspective and it will provide you with a deeper appreciation as to why partnerships sometimes fail, how to overcome the barriers, and the foundations needed to help establish common purpose, trust, leadership buy-in from the outset and how to build more effective relationships across your PCN and beyond. You will learn how to forge successful multi-disciplinary teams operating across your PCN.
Module 3
Making change and innovation happen across your PCN
Module 3 focuses on how to lead change and innovation across your PCN, and it provides you with a deeper appreciation of why good governance underpinned by shared values, culture, systems, and processes is important but not enough, and that the key ingredient for effective partnerships is collaborative people (the change agents) willing to facilitate and make change happen. Module 3 will also build your confidence in using problems solving techniques to help cement the adoption of approach to innovation and change, and it will allow you to explore your own innovation styles and preferences.
How does the course work?
This course uses online learning and the virtual learning environment as tools for you to read, watch, study and engage with material relevant to the course.
Each unit has one or two learning outcomes, which indicate the content, depth, and breadth of learning during that unit. You will also have:
A short video introduction to each unit
Introducing the main theory and practice around that unit.
Your module workbook
Each module has its own workbook which will contain the activities for the respective module. You can complete the activities directly in your workbook in your own time and at your own pace.
Additional Resources
Whereas this workbook comprises the activities you will need to undertake for each unit. Supporting this is an array of additional resources linked to each module that include useful tools, techniques and templates and various reports to help you play your part in shaping and contributing to successful PCN working.
Your SSA eCertificate of completion
Once you finalise the online programme, you will be issued with a certificate of completion from Shared Service Architecture Ltd and PCSA Online to attach to your CPD record.
Study time
It is expected that the online course will take around 24 hours of time to engage with all modules, understand the theory and practice behind each module and its respective modules, as well as undertaking all the self-directed activities in the workbooks.
In addition to the module’s contents (videos, workbooks and presentations), on the PCSA Platform, you will also have access to various resources (including reports, tools, templates, techniques and further reading) that are underpinning the modules’ content and that will help you play your part in shaping and contributing to successful PCN working.
You will find these uploaded under each module.
Watch the warm welcome to the programme below.
Dr Andy Ward – GP with Extended Role in Homeless Healthcare at Lakeside Corby introduces the session:
Andy Ward, PCSA Clinical Lead, introduces the course:
The learning outcomes of this remote consultation eLearning course include:
- How to discuss the different methods of communicating via technology.
- How to understand the advantages, disadvantages and potential risks
- Gaining top tips for the different remote consulting models
Andy Ward, PCSA Clinical Lead, introduces The Use & Abuse of Investigations:
In this course you will learn:
- To think about when we should use investigation
- To think about when we shouldn’t use investigation
- To discuss how to interpret some common results