Privacy Policy

This Privacy Policy was last modified on 17/06/2021.

PCSA Online (“us”, “we”, or “our”) operates https://training.pcsaonline.co.uk/ (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

By using this website, you agree to the collection and use of information in accordance with this policy.

GDPR – Information Collections And Use

While using our website, we may ask you to provide us with certain personal identifiable information that can be used to contact or identify you. Personal identifiable information may include, but is not limited to, your name and email (“Personal Information”). We only store personal information that is relevant to the service requested from us.

We will use your personal information in selected ways for the following purposes:

To provide you with the services or information you have requested from us
To update you about any changes to our services or products
To display your profile or content on the website (if consented)
To maintain our organisational records and ensure we have your most up-to-date marketing preferences set in our CRM.
To help us improve our service offering, campaigns or information being displayed
To invite you to participate in interactive features on our website
To analyse and improve the operation of our website
To analyse your website behaviour
To invite you to participate in voluntary surveys or market research
To tailor advertising that is presented to you on the Internet according to your interests, preferences and profile
To contact you where you have been identified as a key contact for an organisation (if we obtain your contact details in this way, we will only use them to contact you in the ways in which you have agreed to be contacted)

How We Collect Information

PCSA Online, who belong to Lakeside Healthcare Group, may collect information about you whenever you interact with us, for example when you:

Enquire about our services or visit our website
Sign-up to receive marketing updates on a campaign or website download
Create or update a profile
Post content to our website or social media sites (including LinkedIn)
Attend a business meeting with us and provide us with information about you
Take part in one of our events
Contact us through the following channels: website, email, phone, SMS, social media or post

We may also receive information about you from third parties. This is if you’ve given them permission to share your information with us.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site and Software Applications (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

What we collect

We may collect the following information:

Full name and job title
Contact information including email address
Demographic information such as working practice, local PCN and local CCG
Other information relevant to customer surveys and/or offers
Training updates and CPD log information

We require this information to understand your needs and provide you with a better service, and in particular, for the following reasons:

Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post. We may use the information provided to customise your website experience according to your interests.

Should you require to have your data removed, or to have copy of the information we hold sent to you, then please contact corccg.primarycareskillsacademy@nhs.net and we will aim to respond to your original request within 3-5 working days.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We ensure that there are appropriate technical controls in place to protect your personal details. For example, we use encryption technology on our websites and carry out regular security reviews on our network.

PCSA Online has opted for a third-party cloud-based technology stack, with restricted access to client data by our employees. Our emails and website are also encrypted for extra safety. On this website we hold no personal details as these are stored, with client consent, on other GDPR compliant software applications.

This privacy policy sets out how Lakeside Healthcare Group uses and protects any information that you give us when you use this website.

Lakeside Healthcare Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Lakeside Healthcare Group may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

Changes To This Privacy Policy

PCSA Online may update this Privacy Policy from time to time. We will notify you of any changes by emailing the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

Where Can I File A Request To Access, Rectify Or Remove My Data?

We will hold your personal information on our systems for as long as is necessary for the relevant activity. If you ask us to stop sending you marketing materials, we will keep a secure record of your contact details and appropriate information to enable us to comply with your request of not to be contacted by us.

If you wish to access your data that is processed through our company, you can send a request by email to corccg.primarycareskillsacademy@nhs.net
For us to make sure that you are who you say you are, we ask you that you email from your business email account. Marketing newsletters and communications can be unsubscribed from on every correspondence you receive from us. You retain control of how we use your data and you have the right to ask us to stop processing your personal information, which we will do.

If you wish to access your data that is processed through our company, you can send a request by email to corccg.primarycareskillsacademy@nhs.net

In order for us to make sure that you are who you say you are, we ask you that you email from your business email account. Marketing newsletters and communications can be unsubscribed from on every correspondence you receive from us. You retain control of how we use your data and you have the right to ask us to stop processing your personal information, which we will do.

Contact Us

If you have any questions about this Privacy Policy, please contact us.