Conducting an effective text-based consultation:

 

Etiquette is important:

  • Write using a clear, active voice, and use short sentences. Avoid jargon, abbreviations, or acronyms
  • Carefully consider all possible (including improbable) interpretations / understandings of the message to avoid inadvertent double meaning or misunderstanding
  • Write your messages with respect. Avoid anger, sarcasm, or criticism
  • AVOID USING ALL CAPITAL LETTERS, AS IT REPRESENTS SHOUTING
  • Avoid using exclamation marks and emojis or other graphic symbols!! 
  • Review your messages before sending, including spelling, grammar, and punctuation
  • Sign off messages with your name