Top Tips for Text-Based Consultations
Conducting an effective text-based consultation:
Etiquette is important:
- Write using a clear, active voice, and use short sentences. Avoid jargon, abbreviations, or acronyms
- Carefully consider all possible (including improbable) interpretations / understandings of the message to avoid inadvertent double meaning or misunderstanding
- Write your messages with respect. Avoid anger, sarcasm, or criticism
- AVOID USING ALL CAPITAL LETTERS, AS IT REPRESENTS SHOUTING
- Avoid using exclamation marks and emojis or other graphic symbols!!
- Review your messages before sending, including spelling, grammar, and punctuation
- Sign off messages with your name