Top Tips for Video Consultations

Advice for video consultations:

Planning

• Check patient has necessary technology
• Check they have instructions for joining the meeting and necessary link

Before the consultation

• Check your surroundings
• Test technology
• Ensure access to records

During the consultation

• Check you can be seen and heard – lighting,  background noise
• Help the patient improve video if necessary
• Introductions of all participants
• Eye contact – explain issues with this
• Inform that consultation not recorded
• Contingency plan
• Verbal consent to continue

At the End of the Consult

• As with telephone
• Clarify follow up and which consultation  mode

Adapted from Digital Health and Care Scotland